Terms and Conditions

Before you book anything with Kura Kura Surf Camp, please make sure that you read our terms and conditions. 

You agree to be bound by our terms and conditions when you sign up and/or transfer the full/partial amount to us, for any packages offered on Kura Kura Surf Camp's website and/or customized package at request via email, or any relevant social media platform. 

Rates and Terms of Payment

All prices shown are for per person stated in Euro. Upon signing up, you will receive an email which includes our Euro, UK, US, Australian, Indonesian bank details and the amount to transfer. We are flexible with the currency conversion and typically check rates on Google.com or Transferwise.com. Bookings will only be confirmed once full payment is received. However, in last minute cases or special circumstances where bank transfer is not possible for you, contact us and we will provide alternatives.

Conclusion of Contract / Booking

A booking is accepted and becomes definite from the date we send a confirmation via email, Instagram direct message or Facebook messenger to you.

Cancellation Policy 

  • Up to 28 days before arrival: We will refund 90% of the price.

  • Up to 14 days before arrival: We will refund 70% of the price. 

  • Up to 7 days before arrival: We will refund 40% of the price. 

  • Anything later will be non-refundable. 

As a small surf camp, any last minute cancellations impact us greatly. Once your spot has been confirmed, that spot will be unavailable for someone who would have booked otherwise. If you are concerned about financial losses due to late cancellations, we suggest getting a travel insurance policy. Please consult with relevant agencies for an affordable travel insurance policy that will cover last minute cancellation fees, and/or any medical issues/injuries that may occur during your travels. 

Please also take note that:

  • No refund will be offered once guest(s) have checked in to Kura Kura Surf Camp.

  • No refund will be offered if guest(s) choose to leave Kura Kura Surf Camp before their package is over.

  • In special circumstances, refunds and/or partial refunds will only be offered at our absolute discretion. 

 

Risk Acknowledgement

Surfing holidays, like many adventure and sporting activities especially water-based ones, include a certain degree of risk. Kura Kura Surf Camp is not liable for any accidents, injuries or death that may occur during surfing and surfing-related activities. There are clinics in Kuta and hospital in Mataram where we are able to assist in case emergencies. Please make sure you have a good medical insurance to cover any health related issues that might arise during your travels. 

Loss, Damages and Injuries

Kura Kura Surf Camp is not responsible for any lost or damaged personal goods. We provide safety box in each room where you can store important documents, belongings and cash. 

Although we can arrange rentals of cars, motorbikes and scooters, please bear in mind that we are not the party that actually rent these vehicles. We cannot, therefore, be held responsible for any accident or injuries resulting from the state, quality or operability of any such vehicles. Most vehicles are rented out by local people where insurance are not included, again, which is why having a good travel insurance is very important. Remember to check the conditions of the vehicles before agreeing to it, and make sure to always park in places where you will have to pay parking. The cost of 10,000IDR weighs far less than the cost of a lost scooter.

 

Bad conditions

Kura Kura Surf Camp is not responsible for poor surfing conditions. We will always try our best to look for surf spots that are suited to conditions of the day and your level. However, sometimes our plans may not work out as expected due to poor conditions or low quality waves that makes it difficult or impossible to surf, and unfortunately we are unable to control nor predict these factors. 

 

Force Majeure

Kura Kura Surf Camp is not responsible and cannot pay for compensation in situations that are beyond our control, where the performance of the contract is affected by circumstances which amount to "force majeure". Circumstances amounting to "force majeure" includes any event which we could not, even with all due care, foresee or avoid. These circumstances include, but not limited to, earthquake, volcano eruption, flights affected by volcano smoke, flood, landslide, tsunami, storm, civil strife, fire, war or threat of war, actual or threated terrorist activity, epidemic or similar situations beyond our control. 

Complaints

We understand that when you book a surf holiday with us, it should be enjoyable and hassle-free. If you encounter a problem and wish to make a complaint, it is important, and in your own best interest, to inform any Kura Kura Surf Camp staff immediately, thereby giving us the opportunity to remedy the problem. We cannot accept any liability whatsoever if we are not informed immediately, of any problem during your stay. Complaints not resolved completely during your stay with us should be made in writing within 7 days of leaving Kura Kura Surf Camp. We will not accept liability for claims received after this period.

 

Directions and Instructions

In the line up, please stay close to our guides as they will take you to the right spots, especially if you are a beginner or intermediate surfers. They can be shy in the beginning, so don't be afraid to ask them questions or feedback. 

 

Our surf guides and general manager reserves the right to decide which surf spot to go to, how you are separated into groups of beginner and intermediate/advance based on your surf experience, and in special circumstances due to extremely poor surf conditions, may combine all guests to surf in a same spot despite of the mixed levels, i.e. beginners, intermediates and advanced.

 

Surfboards

Board insurance is included, we won't ask you to pay if you make damages. But we love our surfboards and have worked hard for our small collection. Please handle them with care and treat it as if your own. 

Disclaimer

If there is something that you are unsure of, or there's something that you'd like to make sure to have during your stay with us, please contact and check with us so that we can inform you before you make the decision of joining our surf camp.

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Kuta Lombok, Indonesia   |   kurakurasurfcamp@gmail.com   |  +62 823 4011 3899